Hello, I’m Duygu Şener.

 

In ERP—primarily SAP—and likewise in CRM with SAP modules and specifically Salesforce, I have played an active role in many complex projects across various industries in project and support management. I am also pursuing a PhD in International Trade and European Union Law. By blending my expertise in SAP and Salesforce project management and support processes with my academic background, I aim to be a source of inspiration and information on this platform by sharing the latest industry developments, practical know-how, and forward-looking analyses.

​

This blog reflects the questions I have sought answers to throughout my professional career but which have often remained unanswered. While methodologies like SAP Activate, PMBOK, or ITIL bring discipline to the field;

 

"The partner consultant’s continued handling of requests beyond the SLA scope increases customer satisfaction but causes a resource crisis within the internal team. How can I effectively balance this situation?"

"As customer requests on the support side rapidly increase and project delivery deadlines tighten, the team faces extended working hours and motivation loss. How can I alleviate this pressure?"

 

It does not provide direct answers to real-world conflicts encountered on the ground.

 

Here, this platform serves as a guide rooted not in theory but in practical knowledge sharing, industry experience, and collective intelligence directly applicable to real-world scenarios.