Duygu Şener

PMI’s Enterprise Agility Manifesto reframes agility beyond team cadence: it is the capacity to adapt at scale without losing coherence—faster decisions, deliberate resource reallocation, and turning strategy into action under real-world pressure. In large ERP/CRM programs, the real shift is governance (guardrails vs gatekeepers), intent/outcome-based funding, and decision rights closer to value creation. In Türkiye, inflation and compliance (KVKK, e-doc) intensify the need.

This article explores how Agentic AI is reshaping ERP and CRM systems through SAP Joule, SAP Business Network, and Salesforce Agentforce 360. It explains the shift from static reporting to dynamic decision-making and autonomous workflows, focusing on data integration, governance, and project management. Designed for CIOs, CTOs, and ERP/CRM leaders, it presents Agentic AI as a next-generation enterprise operating model.

On 25 Sep 2025, the European Commission opened an Article 102 TFEU probe into SAP’s on-premise ERP maintenance/support “aftermarket.” Focus: SAP-only support, blocked termination for unused licences, automatic licence-term extensions, and high reinstatement fees. The outcome could reset third-party access, customer choice and costs across the ERP ecosystem