top of page
_edited.png)
Duygu Şener
ERP - CRM Systems Project / Support Manager and ISMS / AIMS Auditor
Welcome!
Field-driven solutions to real-world challenges encountered in SAP ERP/CRM modules and in Salesforce project and support management…
This blog is a space where practice-oriented experiences and practical knowledge are shared.
By seeking solutions to real problems together, let’s move forward together in the SAP ecosystem.


EU’s SAP Investigation (IP/25/2163): Digital Sovereignty, Competition, and the Future of the ERP Aftermarket
On 25 Sep 2025, the European Commission opened an Article 102 TFEU probe into SAP’s on-premise ERP maintenance/support “aftermarket.” Focus: SAP-only support, blocked termination for unused licences, automatic licence-term extensions, and high reinstatement fees. The outcome could reset third-party access, customer choice and costs across the ERP ecosystem

Duygu Şener
4 days ago8 min read


KURGAN System and Turkey's AI-Supported Public Auditing
KURGAN is an advisory AI anomaly detector on official e-invoice/e-ledger data—final decisions remain human. ISO 42001 and ISO 27001 provide governance, explainability, and security layers that accelerate audits while strengthening trust and compliance.

Duygu Şener
Oct 297 min read


The 50 Most Confused Concepts in SAP Project Management
This article compiles the 50 most frequently confused concepts in SAP project management into a single comprehensive guide. Grouped by methodologies, roles, system architectures, integration methods, and testing phases, each term is explained with examples. Emphasizes the importance of correct terminology for project success. Suitable as a reference and practical guide for both beginners and experienced professionals.

Duygu Şener
Sep 216 min read


A Comprehensive Overview of Project Management Methodologies: From Waterfall to SAP Activate
A comprehensive content that comparatively examines project management methodologies ranging from SAP Activate to Waterfall, from Agile to PRINCE2. Which methodology provides what advantages in which scenario within SAP projects? A guide enriched with implementation examples, tools, and strategic insights.

Duygu Şener
Jul 2735 min read


SAP Projects: Fundamental Concepts and IDoc Integration Processes
IDoc and ALE integration processes in SAP projects standardize enterprise data flow, improving process efficiency and integration quality. This article aims to provide project managers and SAP consultants with a clear, example-driven understanding of IDoc and ALE concepts, offering a strategic perspective on error handling, process monitoring, automation, and digital transformation alignment.

Duygu Şener
Jul 412 min read


SAP Project Management in a VUCA World: Dancing with Uncertainty
This article explores managing SAP projects in VUCA (Volatility, Uncertainty, Complexity, Ambiguity) environments, emphasizing flexibility, continuous learning, and case analysis. It highlights the critical roles of agile leadership, strategic flexibility, and organizational learning in project success, supported by ERP implementation case studies in Turkey. Strategies for navigating uncertainty are also discussed.

Duygu Şener
Jun 217 min read


Responsibilities of an SAP Support Project Manager and Management of Support Processes
Research on the daily ticket management practices of support managers in professional SAP consulting firms.

Duygu Şener
Jun 1824 min read


SAP Project Management in Turkey: Current Issues, Merit Crisis, and the Need for Industry Standards
SAP project management in Turkey faces challenges due to meritocracy deficits, insufficient training, and lack of methodological standards. This article explores the causes of these issues, compares them with global best practices, and highlights the need for merit-based improvements and sector-wide standards. Corporate meritocracy, training programs, and professional communities are emphasized as critical for sustainable success in Turkish SAP projects.

Duygu Şener
Jun 1818 min read


Relational Capital in SAP Projects: Trust, Loyalty, and Strategic Relationships
Success in SAP projects depends on relational capital. Trust, customer loyalty, and strategic partnerships are critical for efficiency and sustainable success. Human-centered approaches, empowered by digital transformation tools, enhance project quality and deliver long-term competitive advantage.
adeli rekabet avantajı sağlar.

Duygu Şener
Jun 168 min read


Current Regulations Affecting SAP Projects in the EU and Turkey: Why Consulting Services Have Become Inevitable
As digital regulations in the European Union and Turkey rapidly evolve, achieving compliance in SAP projects has become more complex than ever. Current legal requirements such as GDPR, KVKK, e-transformation, and artificial intelligence regulations make professional consulting support indispensable for companies undertaking SAP projects. For a comprehensive analysis of the most up-to-date SAP regulations from both technical and legal perspectives, check out our blog post.

Duygu Şener
Jun 1417 min read

bottom of page